Refund policy

Thank you for shopping with Freshmodern Pet Store! We appreciate your trust in us and want to ensure your satisfaction with our products and services. Please take a moment to review our Return and Refund Policy.

1. Returns

We understand that sometimes a product may not meet your expectations, and we want to make the return process as smooth as possible. If you are not completely satisfied with your purchase, you may initiate a return within 15 days of receiving your order.

To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging. To initiate a return, please contact our customer support team at admmodernfresh@gmail.com with your order number and the reason for the return. Our team will guide you through the return process.

2. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 15 business days.

3. Exchanges

If you received a defective or damaged item and need to exchange it for the same item, please contact us at admmodernfresh@gmail.com. We will provide instructions on how to proceed with the exchange.

4. Non-Returnable Items

Certain items are non-returnable, including:

  • Personalized or customized items
  • Used toys/equipment
  • Gift cards
  • Perishable goods

5. Shipping Costs

Shipping costs for the return of an item are the responsibility of the customer. We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of your item.

6. Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account again. Contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at admmodernfresh@gmail.com.

7. Contact Information

If you have any questions about our Return and Refund Policy, please contact us at admmodernfresh@gmail.com.

We appreciate your business and are committed to providing you with a positive shopping experience. Thank you for choosing Freshmodern Pet Store!

Sincerely,

Freshmodern Pet Team 

admmodernfresh@gmail.com.